We take the protection of your information seriously and we understand the issues regarding privacy and the importance to inform our customers and comply with Data Protection regulations. We will always explain how we use your personal data.
Your Personal Data:
“Personal data” means any information relating to an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier.
How we Collect Personal Data:
Generally, personal data is collected from you directly.
This may occur when you:
Purchase any of our products or services
Place a telephone call to us, or receive one from us
Provide your details to us via web chat or social media
Visit our website
We do not obtain personal data from third parties for marketing purposes.
We may obtain personal data from a third party when it is necessary for compliance with a legal obligation, or the performance of a contract.
What Personal Data We Collect:
Where NCA Motors Limited is the data controller of your personal information we may collect the following data about you:
Contact details such as name, postal address, telephone number and email address
Financial information such as bank details, credit card details. Card details are processed by a payment processor (i.e., bank) immediately and are not stored.
Your vehicle details where you have provided them to us
Your purchase history for marketing and accounting purposes
Your IP address and browser or mail client details during visits to our website or email communications.
Your marketing preferences
How Your Personal Data Is Used:
Your personal data is used to process orders placed with us and to provide customer service and technical advice when requested. It is also used for compliance with any legal obligations we are subject to, for statistical analysis in order to improve our products and services, and to contact you with offers and new products when requested.
Who Your Personal Data Is Shared With:
For example, to improve the service that we provide to our customers.
Third parties may include:
Business analysis services
Email service providers
Credit reference agencies
Debt collection agencies
Regulatory authorities such as the Information Commissioner’s Office
Your Rights Regarding Our Use Of Personal Data:
We make do our best to ensure that the personal information we collect is accurate, relevant and up to date.
As required by applicable law, we also respect your rights to:
a) Request a copy of the personal data we hold on you.
If we receive such a request, we will provide a copy of the personal data we hold in a commonly used and machine readable (digital) format.
b) Rectification of inaccuracies in personal data we hold on you.
If you become aware of an inaccuracy, please contact us and we will correct it as soon as possible.
c) Erase the personal data we hold on you.
If you would like us to close your account and / or delete any personal data we hold, please contact us and we will delete all personal data we hold, other than any data we are required to retain under a legal obligation we are subject to.
d) Ask we restrict, stop processing or withdraw consent you have previously given for us to process personal data.
We provide the option to unsubscribe from marketing communications at any time, even if you have previously given consent for us to send them.
Please note that requesting we stop processing your personal data for reasons other than marketing may prevent us from being able to offer you our products and / or services.
e) Data portability. EU regulation 2016/679, commonly known as the General Data Protection Regulation (GDPR), provides you the right to data portability. We uphold this right by providing a copy of the personal data we hold in a commonly used and machine readable (digital) format upon request.
f) Object to automated decision making.
How Long We Keep Personal Data For:
We only keep your information for as long as the regulations say we have to.
This is usually between three and ten years after our relationship with you ends, but it will vary depending on what data we hold, why we hold it and what we’re obliged to do by the regulator or the law. Typically, legal requirements are 10 years following a purchase from us, or after the customer/supplier relationship ends.
Securing Your Data:
Personal Data held by NCA Motors Limited is stored on secure servers in the UK.
We hold data in various forms, including electronic databases and paper files. We strive to take all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice. Such steps include encryption of electronic data, and physical access controls and security systems to protect paper records.
Personal data is deleted / disposed of in a secure manner in adherence to our data deletion policy.
What are cookies:
For more general information on cookies please see the Wikipedia article on HTTP Cookies which can be found in the link below:
It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you need to use.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).
Please be aware that disabling cookies will affect the functionality of this website and many other websites that you visit.
Disabling cookies will also result in disabling certain functionality and features of this website, therefore, it is recommended that you do not disable cookies.
List of cookies we collect:
This website offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to through a form such as the ones found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with the best experience possible on this website we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called upon whenever you interact with a page that is affected by your preferences.
The list below shows the cookies we collect and what information they store.
Cookie names and descriptions:
CART - The association with your shopping cart.
CATEGORY_INFO - Stores the category info on the page, that enables pages to display more quickly.
COMPARE - The items that you have in the Compare Products list.
CURRENCY - Your preferred currency
CUSTOMER - An encrypted version of your customer id with the store.
CUSTOMER_AUTH - An indicator if you are currently logged into the store.
CUSTOMER_INFO - An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS - Stores the Customer Segment ID
EXTERNAL_NO_CACHE - A flag, which indicates whether caching is disabled or not.
FRONTEND - You session ID on the server.
GUEST-VIEW - Allows guests to edit their orders.
LAST_CATEGORY - The last category you visited.
LAST_PRODUCT - The most recent product you have viewed.
NEWMESSAGE - Indicates whether a new message has been received.
NO_CACHE - Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART - A link to information about your cart and viewing history if you have asked the site.
POLL - The ID of any polls you have recently voted in.
POLLN - Information on what polls you have voted on.
RECENTLYCOMPARED - The items that you have recently compared.
STF - Information on products you have emailed to friends.
STORE - The store view or language you have selected.
VIEWED_PRODUCT_IDS - The products that you have recently viewed.
WISHLIST - An encrypted list of products added to your Wishlist.
WISHLIST_CNT - The number of items in your Wishlist.
Third party cookies:
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us understand how you use this website and ways that we can improve your overall experience. These cookies may track things such as the pages that you visit and how long you spend on the site so we can continue to improve the site and its content.
For more information on Google Analytics cookies, see the official Google Analytics page.
If there is something that you are not sure if you need, or not then it is usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
If you require further information, then you can contact us via email at: email@example.com
We dispatch orders to the UK and worldwide Monday to Friday (unless otherwise stated) via all main courier companies.
All items are dispatched on the same day as receipt of clear payment or at the latest the following day depending on what time the order was made.
All orders are dispatched via signed for services (unless otherwise stated).
Due to all orders being sent this way customers must be aware that they need to make arrangements to take delivery of their order. This means that somebody will need to be present at the delivery address to take the order in.
The item/s in the order must be checked at the time of delivery for damage before a signature is given to the courier. If not, the insurance cover provided by the courier company is invalid.
All delivery information provided by the customer must be up to date and in full.
If an order is to be shipped to a business address then a full business name and contact name must be provided along with a complete address, post code and a valid contact number (preferably a mobile).
All our UK shipping charges are for UK mainland delivery addresses. If an order needs to be delivered to a UK offshore, Highlands or Northern Ireland, Isle of Wight or Channel Islands address an extra delivery charge will be incurred, which must be paid before the order can be shipped. The delivery time may also be longer than the standard next working day delivery service due to where the address is located.
Some European and International shipments may also incur similar charges if the delivery address is in a “Remote area” or “Extended area zone”.
If there are any extra charges due to where a delivery address is, these will be confirmed to the customer before an order is processed and shipped.
Orders being shipped to international delivery addresses will incur import duties and taxes are the responsibility of the customer. The courier company used to ship the order will contact the customer regarding any customs clearance and duty payments required.
Certain orders may not be able to be shipped to a customer’s delivery address due to where the address is and the courier services that are available for that area.
We will always contact the customer with full details before an order is processed and shipped and if any extra charges are incurred these must be paid before we can process and ship the order.
If a customer has any specific delivery requirements for an order, please contact us and we will do our very best to help and assist.
If there is any issue with a delivery, the customer must report this via our “Contact us” page, quoting their name and order number.
All delivery information provided by the customer must be up to date and in full. If an order is to be shipped to a business address then a full business name and contact name must be provided along with a complete address, post code and a valid contact number (preferably a mobile).
Payments can be made via PayPal, debit or credit card.
Orders cannot be dispatched until clear payment has been received.
Returns & cancellations:
All goods sold on our website are covered by the Consumer Protection (Distance Selling) Regulations.
An order can be cancelled at any time in writing before it has been processed/dispatched.
Any order required to be cancelled after dispatch will be treated as a return.
Return of items not required within the 14-day return period.
A customer can cancel an order up to and including the 14th day from the date their goods were delivered. The cancellation must be made in writing to firstname.lastname@example.org and a return number will be issued.
Please be aware that an order cannot be cancelled after it has been dispatched and is in transit.
In this instance the cancellation will be treated as a return.
In this eventuality a refund will be provided when the goods have been received and the return has been processed.
The customer must return the goods immediately at their own cost (shipping charges are non-refundable) with the return number provided by us and to the stated return delivery address.
All goods returned must be accompanied by a returns number and a copy of the original invoice or proof of purchase.
The customer must also make sure that all goods are returned complete, unused, undamaged or modified and in their original packaging. The items must be well packaged to avoid damage in transit. The customer should insure them accordingly with the carrier they use and obtain proof of shipment.
Please note that any items received that are not in the condition supplied at the point of sale and/or with their original packaging damaged, dirty or with tape on, will be rejected as they will not be suitable for resale.
If any returns are received like this, we will not be able to issue a refund for the specific item/s and they may be returned to the customer.
No responsibility can be accepted by us for goods received in damaged.
Returns are not permitted on parts specially ordered in by us from other suppliers on a customer's behalf unless there are faulty.
Any other returns will be dealt with in accordance with the customers statutory rights, if applicable and it is at our discretion to refund or exchange a part/s after the 14-day return period.
Any warranty return will be treated as a normal return explained above, but it will be necessary for the part/s to be sent to the supplier of them for full inspection. If the supplier finds the part/s valid under warranty, we will confirm what options the they have provided.
Incorrect items despatched
It doesn’t happen often, but sometimes the wrong item/s are sent to a customer. If this happens the customer must notify us as soon as possible in writing so that we can arrange the collection of the new and unused goods. The customer will then be given the option of the correct item/s or a full refund once the goods have been received back and checked.
We understand that sometimes a part/s may be required urgently so we can send out a replacement immediately if the incorrect part/s were dispatched originally, but payment will need to be taken for the part/s before we can do this.
As soon as the incorrect part/s dispatched have been received back and checked, we will issue a refund for the extra payment made.
Returns of old exchange units
If an item is sold on an exchange basis the old unit must be returned to us within the stated time frame in our listing. These are normally 7 or 14 days from date of delivery.
Please contact us prior to returning the old exchange unit, so that we can provide you with all the details required to proceed.
All exchange units must be returned complete and be received in a serviceable condition.
Any items not received in this way will incur a surcharge to be paid if one hasn’t already.
Any issues found with an exchange unit will be reported to the customer in full.
All exchange units must be fully drained of all oil (if applicable) before being returned to us.
Failure to comply with the above explained may result in a charge for any costs incurred. It may also result in an exchange unit rejection and/or a surcharge may not be refunded.